Project Manager

About the job

 

OVERVIEW

 

At RFIDentikit we have a mission to deliver seamless accreditation, security, tracking and management tools to event organisers across the globe by developing and deploying flexible, powerful and dependable technology solutions.

 

The Project Technician is at the heart of the service we provide to our clients at RFIDentikit. You will be responsible for using your coding and customer service skills to build the environments which allow the client to manage their events to comply with their security and access standards. You will be expected to work side by side to ensure that all their needs are met to a high standard.

 

You will work in a team of projects staff building the event environments and liaising with clients throughout. Our Project Technicians are the face of the business on site, all over the world, and from our office.

 

JOB SUMMARY

 

The Project Manager is the person that takes all the information and has the overall responsibility for a Project’s success.

Working with the Projects team and management you will liaise with clients from the very start of the project, learning and understanding their needs and fulfilling the brief in a timely way using the resources available in the most effective manner possible.

 

KEY RESPONSIBILITIES

 

Primary

 

· Lead the delivery of our live event management builds including scope, budget, staffing and build.

· Create and manage relationships with new and existing clients and foster expansion of business.

· Prepare quotes and contracts for events and update them from initial exploration to completion.

· Manage equipment for events on the warehouse stock system and order consumables.

· Be able to undertake a project and balance workload, assigning tasks to the Project Technicians and ensuring all records are accurate and timely.

· Undertake regular video calls and email exchanges with clients, provide a positive and ‘can do’ persona and use your expertise and experience to help shape their configuration.

· Use experience to help and mentor members of the Project Team and influence the Head of Operations.

· Log and allocate tasks though the Jira system with clear requirements and context. Ensure all tasks completed are reviewed and they are accurate in their contents and timings.

· Involve Project Technicians in client meetings and event builds, ensure work is distributed to Project Technicians in a way that helps their development and challenges them.

· Oversee the configuration of our bespoke event management software and assets for client events, maintain and promote best practice.

· Always present a positive and constructive presence to colleagues, clients, and on-site staff

 

Secondary

 

· Show a Pro-active approach to the team, mentoring and development skills and constant meaningful feedback to the Head of Operations.

· Work closely with the other Project Managers and Senior staff to create and update processes and training.

· Work with sales staff and new clients to undertake new projects, timeline those projects, take overall ownership and ensure completion with the best customer service.

· Contribute to planning, staffing and strategy.

· Co-ordinate Projects team and ensure all staff and PMs are busy and motivated.

· Drive continual improvement in the department.

 

QUALIFICATION, KNOWLEDGE, AND EXPERIENCE

 

Required

 

· Minimum of 2 years Project Management experience, ideally in live events.

· Experience of using Web responsive HTML & CSS Javascript , ideally commercially.

· Expertise of Microsoft Office applications and Jira.

· A background in live events.

 

Desirable

 

· Experience working on-site at live events.

· A working knowledge of jQuery, React, Bootstrap, MySQL.

 

PERSONAL CAPABILITIES

 

· Strong Work Ethic: You will be dedicated and hardworking. You will need to support Project Technicians in all aspects of their technical work and wellbeing.

· Excellent Communication Skills: You will have excellent interpersonal skills whilst working directly with clients and colleagues both remotely from the office and on site.

· Detail Oriented: You will be able to complete complex tasks independently to a high standard, manage workloads and delegating work.

· Adaptable: You have proven capable to adjust your approach and tone of voice to different stakeholders and explain complex concepts in an understandable way.

· Resilient: You will deal with situations where things did not go to plan and be able to work under pressure without supervison

· Customer Centric: You have proven yourself to be a strongly client focussed person. You liaise with our clients in a professional and collaborative manner.

· Curious: You are someone who wants to know how things work and find new ways of doing things.

· Flexibility: You will be expected to work on client sites in the UK and globally. Sometimes this will be at short notice, so a desire and willingness to work away from home is essential.

· Team Player: Collaborative mindset, willing to contribute ideas and work as part of a cohesive team.

• · Relationship Management: Strong interpersonal skills with the ability to build rapport and trust with staff, existing and potential clients.