Senior CRM Developer

We’re supporting a fast-growing, tech-driven business in their search for a Senior CRM Developer to help revolutionise how they manage customer operations.

This is a hybrid role , typically 1–2 days per week in their Hook office , offering flexibility while still keeping connected with the wider team. With exciting plans for growth and transformation, this is a brilliant opportunity to join a modern engineering environment where your impact will be real, visible, and valued.

The Role

This brand-new position sits within a collaborative squad focused on Customer Platforms . You’ll be central to designing and building tools that enhance customer experience across inbound support and outbound engagement—supporting a contact centre environment and beyond.

Key Responsibilities

• Build and maintain custom apps, tools, and widgets to optimise a major CRM platform (currently Zendesk, but open to all CRM backgrounds)

• Contribute to a long-term platform roadmap that supports automation and operational efficiency

• Collaborate closely with CRM leads, software engineers, and product stakeholders

• Champion clean, well-tested, and scalable code in a modern DevOps environment

Tech Environment

• Languages & Tools : TypeScript, AWS (Serverless), CDK, GitHub

• Working practices : CI/CD, peer review, infrastructure as code, agile delivery

What We’re Looking For

We’re after an engineer with:

• Solid commercial experience with CRM systems (Zendesk, Salesforce, HubSpot, Dynamics etc.)

• Strong coding skills, ideally with TypeScript

• Exposure to cloud environments , especially AWS

• An automation-first mindset, with a passion for problem-solving and continuous improvement

• Ability to thrive in a dynamic, collaborative environment

Why Apply?

• Join a business committed to modern engineering and great customer experience

• Work in a supportive, empowered squad structure with real ownership

• Be part of something high-impact and high-visibility

• Competitive salary, strong benefits, and a clear progression path

? If you're an experienced CRM developer who enjoys coding, automation, and building better customer journeys through smart tech—get in touch today to find out more.